Capella 4050 Assessment 3

Capella 4050 Assessment 3 Care Coordination Presentation to Colleagues

Name

Capella University

NURS-FPX 4050 Coord Patient-Centered Care

Prof. Name

Date

Care Coordination Presentation to Colleagues

Welcome colleagues. My name is ________, and today’s presentation is about fundamental concepts and aspects of care coordination. Initially, we will delve into evidence-based, culturally sensitive strategies for effective collaboration with patients and their families. Furthermore, I will discuss some implications of change management on patient experience, providing a comprehensive explanation of patient experience and patient satisfaction. Then, I will highlight the importance of ethically sound care coordinated plans and the consequences of an ethical approach to care. Additionally, we will cover some healthcare policies that influence patient outcomes and care experience. Lastly, I will raise awareness regarding nurses’ role in care coordination and continuum. 

Evidence-based and Culturally-Sensitive Collaboration Strategies 

The literature presents several strategies that are essential for collaborating with patients and their families. However, drug-specific education interventions and cultural competence strategies are topmost. Tailoring educational materials according to patients’ needs, preferences, and cultural beliefs is an imperative collaborative strategy that promotes easy comprehension and maintains cultural sensitivity. This strategy allows healthcare professionals to provide patient-centered care, enhancing their engagement in the healthcare journey to achieve optimal outcomes (Ricci et al., 2021). For instance, visuals, diagrams, and culturally appropriate language can be used to explain medication instructions, potential side effects, and the importance of adherence. 

Additionally, employing cultural competence through culturally tailored care plans is an effective strategy to collaborate with patients and their families. This involves incorporating traditional healing practices, dietary preferences, and religious beliefs into the treatment plan to enhance patient engagement and adherence to the care plans (Joo, 2023). Moroever, partnerships with community organizations, cultural groups, and religious leaders are essential to gain patients’ trust, collaborate with the patients and their families, and improve access to healthcare services. By implementing these strategies, healthcare providers can collaborate with patients and their families to achieve optimal health outcomes while valuing their cultural beliefs and practices. 

Change Management, Patient Satisfaction, and Patient Experience 

To understand the impact of change management on patient experiences and outcomes, let us first recognize and comprehend the difference between patient experience and patient satisfaction, as these aspects are substantially connected with quality assurance. While patient experience refers to the patient’s overall interaction and perceptions about the healthcare services, patient satisfaction is defined as the measure to which patients’ expectations are met from the care received (Friedel et al., 2023). 

Two critical aspects of change management that influence patient experience are – effective communication and training and education. Clear and transparent communication is essential to address patients’ concerns and build a trustworthy relationship between patients and healthcare providers. This change management aspect encourages patients and their family members’ engagement in healthcare changes, helping organizations to understand patients’ needs and preferences. Ultimately, it leads to patient-centered care, enhancing patient experiences and satisfaction (Kwame & Petrucka, 2021). Additionally, comprehensive training and education programs for healthcare staff equip them with the necessary knowledge, skills, and attitudes to deliver high-quality, patient-centered care. Emphasizing the importance of empathy, communication, and cultural competence, these training programs prepare well-trained healthcare professionals to address patients’ concerns, provide easy-to-understand information, and engage patients in shared decision-making, ultimately contributing to improved patient experiences and outcomes (Mirzaei Maghsud et al., 2020). 

Coordinated Care Plans and Ethical Decision Making

Care coordination plans based on ethical principles play a pivotal role in improving patient experiences and outcomes. Coordinated care plans prioritize patient autonomy, beneficence, and justice as fundamental moral principles. Healthcare providers collaborating for comprehensive patient care respect patients’ autonomy by involving them in decision-making (Lewis & Holm, 2022). Furthermore, these plans aim to benefit patients and reduce harm by preventing medical errors and expanding healthcare accessibility. This indicates the adherence to the ethical principles of beneficence and non-maleficence. Lastly, these plans uphold ethical principles of justice and equity by reducing healthcare disparities and enhancing adequate resource allocation. 

An ethical approach to care results in several positive consequences, such as fostering trustworthy relationships between patients and providers, improved patient satisfaction, and enhanced adherence to treatment plans. Moreover, this approach helps healthcare providers deliver ethically sound care by ensuring decisions are made in the patient’s best interests, improving the quality of care. Considering legal and financial aspects along with ethical care contributes to a positive organizational reputation and reduces legal repercussions associated with patient dissatisfaction (Alshawish & Benbenishty, 2023). This approach to care coordination is based on several underlying assumptions, such as the assumption that patients have the right to autonomy, which requires respect during healthcare decisions. Moreover, ethical decision-making is guided by the assumption of a commitment to beneficence, an essential obligation for healthcare professionals to strive for patients’ benefits. Lastly, it assumes that healthcare professionals must follow integrity and honesty in all interactions with patients and their families. 

Capella 4050 Assessment 3

Health Care Policies – Patient Experience and Outcomes

Several healthcare policy provisions have significant impacts on patient experiences and health outcomes. One of the most influential policies is the Affordable Care Act (ACA). This policy aims to improve healthcare accessibility by establishing adequate health insurance opportunities for low-income individuals and underserved populations. This policy emphasizes preventive care and care coordination, which further enhances patient experiences and health outcomes (Levine et al., 2022). Another policy, the Health Information Technology for Economic and Clinical Health (HITECH), promotes the adoption and meaningful use of Electronic Health Records (EHRs) by healthcare providers. This policy impacts patient experiences and health outcomes by enhancing communication and coordination among healthcare providers, leading to smooth care transitions and decreased medical errors. Through the development of health information-sharing channels, the HITECH policy enables healthcare providers to share patient information securely, enhancing care coordination and preserving patient safety (Trout et al., 2022). 

Nurses Role in Coordination of Care 

Nurses play a crucial role in coordinating care and maintaining its continuum. One of the critical roles is patient advocacy. Being frontline healthcare providers, nurses are most aware of patients’ needs and preferences, allowing them to collaborate with other healthcare professionals to provide care that is patient-centered (American Nurses Association, n.d.). Nurses can facilitate communication and collaboration among multidisciplinary healthcare teams to provide holistic patient care, develop individualized care plans, and monitor patient progress. This role is essential to prevent fragmentation of care and maintain care continuity. Moreover,  nurses’ expertise extends beyond clinical tasks. Their holistic approach to care empowers patients and improves adherence to treatment plans. Thus, nurses’ role in care coordination and continuum of care leads to better patient experiences and improved health outcomes. 

Conclusion

I would like to conclude my presentation by revising the fundamental concepts of care coordination discussed throughout. We addressed some collaboration strategies that can be employed to engage patients and their families effectively. These include tailored education and cultural competence. Moreover, we discussed that change management aspects, such as effective communication and training and development, are essential as they impact patient experiences and health outcomes. Next, we elaborated on the positive consequences and importance of ethical decision-making in care coordination. Furthermore, we highlighted the impact of health policies, including the Affordable Care Act and the Health Information Technology for Economic and Clinical Health, on patient experiences and health outcomes. Lastly, we discussed nurses’ role in care coordination, such as patient advocacy, patient-centered care, interprofessional collaboration, and holistic approach to care to improve patient outcomes and patient experiences with healthcare services. 

References

Alshawish, E., & Benbenishty, J. (2023). Global Nurse Involvement in ethical decision-making during pandemics: A concept analysis. Journal of Research in Nursing, 28(2), 92–101. https://doi.org/10.1177/17449871231159612 

American Nurses Association (ANA). (n.d.). Care coordination and the essential role of nurses. https://www.nursingworld.org/practice-policy/health-policy/care-coordination/ 

Friedel, A. L., Siegel, S., Kirstein, C. F., Gerigk, M., Bingel, U., Diehl, A., Steidle, O., Haupeltshofer, S., Andermahr, B., Chmielewski, W., & Kreitschmann-Andermahr, I. (2023). Measuring patient experience and patient satisfaction—how are we doing it and why does it matter? A comparison of European and US. American approaches. Healthcare, 11(6), 797. https://doi.org/10.3390/healthcare11060797 

Capella 4050 Assessment 3

Joo, J. Y. (2023). Fragmented care and chronic illness patient outcomes: A systematic review. Nursing Open, 10(6), 3460–3473. https://doi.org/10.1002/nop2.1607 

Kwame, A., & Petrucka, P. M. (2021). A literature-based study of patient-centered care and communication in nurse-patient interactions: Barriers, facilitators, and the way forward. BMC Nursing, 20(1), 158. https://doi.org/10.1186/s12912-021-00684-2 

Levine, D. M., Chalasani, R., Linder, J. A., & Landon, B. E. (2022). Association of the patient protection and Affordable Care Act with ambulatory quality, patient experience, utilization, and cost, 2014-2016. JAMA Network Open, 5(6), e2218167. https://doi.org/10.1001/jamanetworkopen.2022.18167 

Lewis, J., & Holm, S. (2022). Patient autonomy, clinical decision making, and the phenomenological reduction. Medicine, Health Care, and Philosophy, 25(4), 615–627. https://doi.org/10.1007/s11019-022-10102-2 

Capella 4050 Assessment 3

Mirzaei Maghsud, A., Abazari, F., Miri, S., & Sadat Nematollahi, M. (2020). The effectiveness of empathy training on the empathy skills of nurses working in intensive care units. Journal of Research in Nursing: JRN, 25(8), 722–731. https://doi.org/10.1177/1744987120902827 

Ricci, L., Villegente, J., Loyal, D., Ayav, C., Kivits, J., & Rat, A. (2021). Tailored patient therapeutic educational interventions: A patient‐centred communication model. Health Expectations, 25(1). https://doi.org/10.1111/hex.13377 

Trout, K. E., Chen, L.-W., Wilson, F. A., Tak, H. J., & Palm, D. (2022). The impact of meaningful use and electronic health records on hospital patient safety. International Journal of Environmental Research and Public Health, 19(19), 12525. https://doi.org/10.3390/ijerph191912525