Name
Capella University
NURS-FPX4045 Nursing Informatics: Managing Health Information and Technology
Prof. Name
Date
The chosen technological innovation for exploration is telehealth videoconferencing systems, selected due to their transformative impact on enhancing healthcare accessibility, patient safety, and quality outcomes. These systems are particularly beneficial in addressing care gaps in remote or underserved communities by offering real-time interaction between patients and providers. This facilitates continuity of care, minimizes delays in treatment, and reduces hospital admissions. The topic was investigated through reputable academic sources using databases such as PubMed, CINAHL, and ScienceDirect. Specific search terms included “telehealth videoconferencing in nursing,” “videoconferencing systems and patient safety,” and “telehealth technology and quality care.” These keywords helped identify peer-reviewed literature that informs the integration of telehealth into nursing practice.
This scoping review synthesized findings from 22 studies across seven countries, focusing on the use of videoconferencing (VC) in child and adolescent mental health services within welfare systems. VC was found to significantly improve accessibility to mental health care and timeliness of intervention, thereby enhancing patient safety and overall well-being. The review further emphasized the role of VC in supporting multidisciplinary collaboration between mental health and child welfare professionals. Nonetheless, the review raised concerns about potential limitations in building therapeutic relationships through screen-based interaction. This study is pertinent to nursing as it emphasizes the importance of understanding the balance between benefits and constraints when delivering patient-centered care to vulnerable populations.
Cubo and colleagues examined 26 videoconferencing platforms for telemedicine, evaluating them based on usability, security, and compliance with European and U.S. privacy regulations. Their findings affirm that VC technology enhances care quality by enabling remote assessments, particularly in neurological care, and maintaining service continuity during crises. However, they caution that inadequate cybersecurity measures may threaten patient confidentiality. This article is particularly relevant to nursing and interdisciplinary teams as it highlights the importance of secure communication platforms that facilitate remote education, monitoring, and consultations—critical for chronic care management and professional collaboration.
Using a realist evaluation, this study explored the variables influencing the adoption and sustainability of VC in residential care facilities for older adults in the UK. Key enablers included effective leadership, staff readiness, and a positive communication environment. The research illustrates that VC promotes timely access to specialist care, especially during off-hours, improving both safety and outcomes. It further strengthens team-based care through real-time decision-making and knowledge sharing. The insights provided are invaluable for nurses aiming to integrate telehealth into long-term care settings, and they highlight the need for ongoing staff training and organizational support.
This qualitative focus group study involving general practitioners (GPs) in the UK explored the practical application of video consultations in urgent care. The findings demonstrate that video consultations are effective tools that complement telephone triage, particularly by enabling visual assessments and building trust through face-to-face interaction. For nurses and interprofessional teams, these consultations enhance coordination and allow remote participation. The study also emphasized the importance of individualized training to ensure the success of these technologies in routine clinical practice.
This research investigates factors that influence patient satisfaction with video consultations. High satisfaction rates were linked to the reliability of the technology, minimal technical disruptions, and effective provider communication. Patient characteristics such as age or gender had little influence. Instead, the provider’s communication skills and seamless technological performance were key. From a nursing perspective, the findings underline the necessity of robust training and technology infrastructure to enhance remote monitoring and patient engagement while delivering timely and safe care.
Artificial Intelligence (AI) has become an integral component in optimizing video consultations by improving the efficiency of healthcare delivery and the quality of patient care. AI can enhance triage processes by analyzing clinical data and recommending prioritized care pathways. For instance, AI-generated captions during consultations provide real-time subtitles, making services more inclusive for patients with hearing impairments (Burrell, 2023). Additionally, predictive analytics can anticipate patient deterioration, reducing emergency visits and improving long-term outcomes. AI tools also support clinical decision-making by assisting with routine inquiries and medication reviews, enabling nurses to allocate more time to direct patient care. AI’s role in minimizing technical issues and enhancing communication quality further aligns with findings by Tenfelde et al. (2023), reinforcing its potential to elevate patient satisfaction and consultation efficiency.
In conclusion, the integration of videoconferencing technologies into healthcare practice has proven to be instrumental in improving patient access, safety, and quality outcomes. These technologies facilitate real-time interaction, reduce geographic and logistical barriers, and enhance the coordination of interdisciplinary care. However, for these tools to be effective, organizations must address technological barriers, such as cybersecurity and infrastructure reliability, and ensure robust communication training for healthcare staff (Cubo et al., 2021; Tenfelde et al., 2023). Leadership engagement, a culture of innovation, and staff training are critical to overcoming resistance and ensuring sustainable adoption (Newbould et al., 2021; Payne & Clarke, 2023). Moreover, AI integration further strengthens the utility of video consultations by streamlining administrative functions and improving accessibility for diverse populations (Burrell, 2023). Overall, the strategic use of VC supported by strong leadership and advanced AI tools has the potential to transform healthcare delivery and improve patient and staff experiences alike.
Citation | Focus Area | Key Findings | Implications for Nursing |
---|---|---|---|
Ådnanes et al. (2024) | VC in child and adolescent mental health | Improved access and functioning; concern about therapeutic rapport | Encourages VC use in vulnerable populations; highlights need for relationship-building strategies |
Cubo et al. (2021) | Evaluation of 26 VC platforms | Promotes safety and access; cybersecurity risks must be managed | Highlights secure tech adoption for remote nursing roles and chronic care |
Newbould et al. (2021) | VC in care homes | Leadership and culture crucial for sustainability; improves after-hours access | Supports nurse-led coordination in eldercare with appropriate training |
Payne & Clarke (2023) | Use of VC in urgent primary care | Enhances triage and trust; needs one-on-one training | Encourages VC for rapid assessment; supports training nurses for urgent care scenarios |
Tenfelde et al. (2023) | Satisfaction with video consultations | Effective communication and tech reliability drive satisfaction | Reinforces nurse communication skills and technology training as essential for patient satisfaction |
Burrell (2023) | AI in telehealth | AI improves triage, accessibility, and communication | Supports integration of AI tools to enhance nursing workflows and patient-centered care |
Ådnanes, M., Kaasbøll, J., Kaspersen, S. L., & Krane, V. (2024). Videoconferencing in mental health services for children and adolescents receiving child welfare services: A scoping review. BMC Health Services Research, 24(1). https://doi.org/10.1186/s12913-024-11157-y
Burrell, D. N. (2023). Dynamic evaluation approaches to telehealth technologies and artificial intelligence (AI) telemedicine applications in healthcare and biotechnology organizations. Merits, 3(4), 700–721. https://doi.org/10.3390/merits3040042
Cubo, E., Arnaiz-Rodriguez, A., Arnaiz-González, Á., Díez-Pastor, J.-F., Spindler, M., Cardozo, A., Garcia-Bustillo, A., Mari, Z., & Bloem, B. R. (2021). Videoconferencing software options for telemedicine: A review for movement disorder neurologists. Frontiers in Neurology, 12. https://doi.org/10.3389/fneur.2021.745917
Newbould, L., Ariss, S., Mountain, G., & Hawley, M. S. (2021). Exploring factors that affect the uptake and sustainability of videoconferencing for healthcare provision for older adults in care homes: A realist evaluation. BMC Medical Informatics and Decision Making, 21(1). https://doi.org/10.1186/s12911-020-01372-y
Payne, R., & Clarke, A. (2023). How and why are video consultations used in urgent primary care settings in the UK? A focus group study. BJGP Open, 7(3). https://doi.org/10.3399/bjgpo.2023.0025
Tenfelde, K., Bol, N., Schoonman, G., Erik, J., & Antheunis, M. L. (2023). Exploring the impact of patient, physician and technology factors on patient video consultation satisfaction. Digital Health, 9. https://doi.org/10.1177/20552076231203887
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